If you need further help, join the server’s Discord. Create a ticket in the #support channel for a staff member to help you out.
Client won’t open
Your computer is not recognizing the file as a Java file. Download the 64-bit Offline version of Java. You may also need to run the JarFixer from our website.
Client stuck at 0% loading
Your computer may block the connection if your client is stuck at 0% for several minutes with no response. Disable any active VPN and/or allow an exception through your firewall/antivirus and reboot your PC. For further technical information, follow the steps for a clean installation of BlissScape.
Black screen after login
This likely means your cache is still loading, especially if it’s your first time opening the client. Type ;;blackscreen in-game for information on how to check its loading progress. If you are on an Apple computer and the client has an unresponsive black screen, relaunch it from the BlissScape launcher while holding the “S” key to boot into Safe Mode.
Client crashes or freezes
Make sure you have the 64-bit Java version. If you only have the 32-bit version, the amount of memory Java can use is severely limited and your game will crash more frequently. If that does not remedy the issue, try putting your client in Safe Mode. There’s an option in-game under the custom graphic settings, or you can alternatively reopen the client and hold the “S” key the whole time it loads up.
OpenGL won’t run/stuck in Safe Mode
Navigate to [c:\Program Files\Java] and make sure that you have one folder titled JRE (Java Runtime Engine) and not JDK (Java Development Kit). If you have JDK, quit all Java programs and uninstall JDK from the Windows Settings → Apps & Features menu. Continue following the clean installation of BlissScape guide. Unfortunately, modern Apple computers are restricted to Safe Mode. For Linux support, message Pyro (@austintatious) on Discord.
Forgot password
Create a ticket in the #support channel on Discord. An admin will help you as soon as possible.
Delete email
You should always keep a verified email for account security. If you really want to delete your email, create a ticket in the #support channel on Discord.
Website login issue
Your website account is not linked to the client. The username you chose for your website account is already taken in-game. You will have to choose a new username.
Missing donation items
You’ll need to talk to the donation dwarf just north of the Edgeville bank. If he doesn’t have your items, create a ticket in the #support channel on Discord.
Link Discord
Type ;;linkaccount in-game, then ;;linkdiscord in the #bot-commands channel. The BlissBot will send you a PM with the command to type in-game. You can also link your Discord account by reacting to the designated message in #bliss-bot-customization, then react to the other messages to tailor your Discord notifications with BlissScape-related events.
Disable Discord Rich Presence
Open the developer console in-game (by hitting ~ without holding shift) and type “togglediscordrp”.
Mobile version
Creating a custom mobile client is outside this server’s development scope. You can, however, use third-party programs like TeamViewer or Chrome Remote Desktop to control your computer remotely from your phone.
Change in-game name
Use the ::register command in-game to register an account on the website. Navigate to the account tab, then click “Display Name”. Your name can only be changed once every 30 days.